General Conditions Applicable to Returns: 

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, free of charge.

In order to qualify for a refund, all items (excluding promotional gift items accompanying the Order) must be returned to us within 15 days of Order receipt with the following conditions:

• Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents). Items must be in brand-new condition and without any damage.
• Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear must have the original hygiene liner attached.
• The return must be accompanied by the original Order confirmation.
• Please note, beauty items, grooming items, underwear and earrings cannot be returned.

Returns Process:

Items can be returned by arranging collection from your delivery address by either:

1. Contacting us by calling at our number or  Whatsapp number ; 
2. logging into the My Account/Order History section of the Website.

Refund Process:

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed via the following methods:

1. Cash on Delivery payments are refunded as store credit or Bank Transfer.
2. In case you opt for bank credit, the full refund value will be credited to your account after the item/s returned have been approved.
3. If you have paid using Tabby or Tamara, your refund will be processed in accordance with the vendor’s terms and conditions.

Item Return Policies:

Damaged Goods and Incorrectly-Fulfilled Orders

If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 7 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please call us on our Contact number.

Shoes & Cloths:

Shoe & Cloths returns will only be accepted if the items are in brand-new condition and without any damage to the items or their packaging. To avoid damage, items should only be tried carefully. Any items returned with scuffing, scratches, dents, any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

Non-Returnable Items: 

Beauty and grooming items (including skincare, fragrance, make-up and haircare), underwear, face masks, earrings, candles and vintage pieces cannot be returned. 

Packaging:

Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

Gifted Items:

Gifted items and items in gift orders can not be returned.

Pre-Order Items:

Returns are only available within 7 days of receiving the order. All refunds for any Pre-Order item will be refunded as store credit only. Please get in touch with our Customer Service representatives if you have any questions or concerns.

Exchanges:

Items can be exchanged by arranging collection from your delivery address and the following conditions apply

• You can exchange an item for a different size only if it’s the same product.
• The exchange order is only created after the return is approved.
• If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.
• On placing an exchange request the same can be cancelled at any point.
• You can exchange an item multiple times.
• Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable
  
• Orders placed using coupon codes will not be eligible for exchange.

Note: This feature is only available for UAE customers who are eligible for Size exchange as per above conditions.

We pride ourselves on the highest quality, luxury product at Saim Traders. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10am-10pm on our Contact Number.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.